Center Hill Rental Policy Overview

Age Requirement
Center Hill Chalets' customary policy is: No reservations will be made to students or anyone under the age of twenty-five (25). For Spring Break information and booking requirements, parents must always accompany their children under the age of twenty-five (25). Non-compliance with these rules and regulations will result in immediate eviction with no return of any funds paid. Reservations made under false pretense are null and void, and check-in will not be allowed. Please contact a representative with any questions regarding this policy (615) 597-8488. 

Pet-Friendly Properties
Center Hill Chalets has specific designated pet-friendly properties. We must be notified at the time of booking if you plan to bring a pet. We allow two (2) dogs per booking at pet-friendly properties. A non-refundable pet fee ($100), per pet, will be added to your booking. Please contact our office for more information (615) 597-8488. Failure to adhere to our pet policy will result in immediate eviction plus additional charges.

Deposit & Final Balance
Center Hill Chalets requires 35% of your total booking for your deposit. This is due upon booking. This will be applied to your total. All transactions for deposits and final balances are auto-processed at noon CST daily, including weekends. The remaining balance of your rental is due three (3) calendar days prior to your arrival. Deposits are non-refundable. *If you are booking within 72 hours of arrival, then you will be charged the full amount at once, bypassing the deposit process. Please call the office if you have questions.

Occupancy Limitations
Occupancy is limited to the number of people booked into the unit only. The unit is only booked to accommodate the number that it will hold according to sleeping arrangements. This includes adults and children. Occupancy will be enforced. Guests violating this policy will be asked to leave and will forfeit all remaining rent.

Cancelation
All deposits are non-refundable. You are responsible for the cost of the entire booking if canceled within 2 weeks of your arrival date. The only exception is if you cancel within 24 hours of booking. Please reach out to us if you have specific questions. Travel insurance is recommended.

Refunds
Regarding early departures for situations such as, but not limited to, inclement weather, unruly/disrespectful guests, sickness, and/or eviction we do not issue refunds.

Check-In, Check-Out Time
Check-in is any time after 3:00 P.M. Due to our high standard of cleanliness, there is a possibility that your vacation rental may not be ready at 5:00 P.M. especially during peak seasons. We will reach out to you asap if this happens. Early check-in is not permitted during peak season. Check-out time is promptly at 11:00 A.M. 

Method of Payment
Payments are accepted in U.S. currency only. We accept MasterCard, Discover, and Visa. We do NOT accept AMEX. A reservation deposit payment is required by credit card upon booking. Your final payment is due 72 (seventy-two) hours prior to arrival. Reservations that are made less than 72 (seventy-two) hours prior to arrival, payment in full is required by credit card.

Noise Policy
Quiet time for all properties is 10:00 P.M. until 7:00 A.M. Please be considerate of your neighbors. Radios, stereos, and all other musical or entertainment devices played inside may not be heard outside of the property with the doors and windows closed between this time. Fireworks/firecrackers are not allowed at any Center Hill Chalet properties.

Smoke-Free Home Policy
All Center Hill Chalets are non-smoking residences. Smoking is not permitted inside any Center Hill Chalet.  This includes but is not limited to cigarettes, cigars, marijuana (in any form), vapes, etc. If evidence is found of smoking inside a chalet, guests will be charged a recovery fee, a minimum of $250.00, to cover the extensive cost of restoring the chalet to a smoke-free condition. Upon arrival, if guests notice any smoke smell or evidence of smoking contact Center Hill Chalets office immediately. (615) 597-8488. We take this very seriously.

Special Events
Weddings and special events are not permitted at ANY of our properties.

Trailers and RVs
Trailers and RVs are not permitted at ANY of our properties due to homeowner associations and size. Guest's vehicles, trailers, and RVs can park at the Center Hill Chalet office upon arrangement. Please call us at 615-597-8488.

We look forward to your stay with us and aim to provide you with an exceptional stay, free of hassles and stress. While your vacation is our main concern, understanding and adhering to our policies will guarantee your stay to be as fabulous as you dreamed it would be. Safe travels!